Refund & Return Policy

Last Updated:June 12, 2024

At AMNMO, operated by Yiwu Yecheng Trading Co., Ltd., we want our customers to have a clear and straightforward shopping experience.

Because many of the products we sell are collectibles, hobby items, decorative products, and other items that may be sensitive to condition and packaging, we have established the following Refund & Return Policy.

By placing an order through https://sdunb.com/, you agree to the terms of this policy, subject to any mandatory consumer rights that apply to your purchase.

1. Company Information

Company Name:
Yiwu Yecheng Trading Co., Ltd.

Chinese Name:
义乌市晔珵贸易有限公司

Unified Social Credit Code:
91330782MAKLUYEK1D

Business Address:
Room 204, Unit 2, Building 3, Houcheng Second District, Jiangdong Street, Yiwu City, Jinhua City, Zhejiang Province, China

Website:
https://sdunb.com/

Customer Service Email:
15397557629@163.com

2. Return Eligibility

We generally accept eligible return requests when a product:

Arrives damaged
Is defective
Is materially different from the product description
Is the wrong product
Contains missing parts or accessories that were included in the listing
Qualifies for a return under applicable consumer protection laws

For a standard change-of-mind return, the product should generally be:

Unused
In its original condition
Complete with all included parts and accessories
Returned with its original packaging where reasonably possible
Not intentionally damaged or modified

Some products may have additional return conditions depending on their nature.

3. Change-of-Mind Returns

If you simply change your mind after receiving an order, whether a return is available depends on the applicable law and the conditions stated for the particular product.

For customers located in the European Economic Area and other jurisdictions where a statutory cooling-off or withdrawal right applies, eligible online purchases may generally be cancelled within the legally prescribed period.

For EU consumers, the standard online withdrawal period is generally 14 days from the date the goods are received, subject to applicable exceptions.

Where a statutory withdrawal right applies, customers should contact us before sending the product back so that we can provide the appropriate return instructions.

Unless otherwise required by applicable law, the customer may be responsible for the direct cost of returning an unwanted item.

4. Damaged Products

We understand that collectors may place particular importance on the condition of their products and packaging.

If your order arrives damaged, please contact us as soon as possible.

Please provide:

Your order number
Your name
A description of the damage
Clear photographs of the product
Photographs of the original packaging
Photographs showing the shipping label, where applicable

This information helps us determine whether the damage occurred during transportation and allows us to communicate with the relevant carrier or logistics provider when necessary.

Where appropriate, we may offer:

A replacement
A replacement part
A partial refund
A full refund
Another reasonable solution

The available solution may depend on the nature and extent of the damage and applicable law.

5. Defective or Incorrect Products

If you receive a product that is defective, materially different from the description, or different from what you ordered, please contact us.

Depending on the circumstances, we may offer:

A replacement
A repair where reasonably possible
A replacement component
A partial refund
A full refund
Another remedy required by applicable law

For EU consumers, defective or non-conforming goods are subject to statutory consumer remedies, which may include repair, replacement, price reduction, or refund depending on the circumstances. EU rules generally provide a minimum two-year legal guarantee for goods, subject to the applicable national rules and exceptions.

6. Collectible Condition and Packaging

Because AMNMO offers collectible and hobby-related products, customers should understand that minor variations may occur.

The following may not necessarily constitute a defect:

Minor differences in color caused by lighting or screen settings
Minor manufacturing variations
Minor differences in printing
Slight variations in dimensions
Changes to packaging design
Manufacturer packaging updates
Minor cosmetic imperfections that are consistent with the product’s manufacturing process

However, if a product has substantial damage, missing components, a significant manufacturing defect, or is materially different from the advertised item, please contact us so that we can review the situation.

Where packaging is an important part of a collectible listing, the product description will provide relevant information whenever possible.

7. Items That May Not Be Eligible for Standard Returns

Subject to mandatory consumer rights, certain products or circumstances may not qualify for a standard change-of-mind return.

These may include:

Products that have been substantially used
Products damaged after delivery through customer handling
Products intentionally modified
Products missing components or accessories
Products returned without required identifying information
Personalized or customized products, where applicable
Items specifically identified as non-returnable or final sale
Products that cannot legally be returned due to their nature
Other products subject to legally recognized exceptions

Nothing in this section is intended to remove any mandatory rights provided by applicable consumer protection laws.

8. Return Request Procedure

To request a return, please contact us at:

15397557629@163.com

Please include the following information:

Subject: Return Request – [Your Order Number]

Please provide:

Order number
Full name
Email address used for the order
Product name
Reason for the return
Photographs or video where relevant
Any other information reasonably necessary to evaluate the request

Please do not send a product back before receiving return instructions from us.

Unauthorized returns may experience delays in processing.

9. Return Shipping

For a change-of-mind return, the customer may generally be responsible for return shipping costs unless applicable law provides otherwise or we have agreed to cover the cost.

If the return is caused by:

A defective product
A materially incorrect product
A wrong item shipped by us
Significant damage that occurred before delivery
Another circumstance for which we are responsible

we will review the circumstances and, where appropriate, provide a return shipping solution or reimburse eligible return shipping costs.

For defective goods covered by EU consumer law, the cost of returning the defective product is generally the responsibility of the trader.

10. Return Condition

Returned products should be packaged securely to help prevent damage during transportation.

Where reasonably possible, please use the original packaging and include:

Original product
Accessories
Manuals or documentation
Included parts
Other materials supplied with the order

Customers may be responsible for diminished value caused by handling beyond what is reasonably necessary to inspect the product, where such deductions are permitted by applicable law.

11. Refunds

Once a returned product has been received and reviewed, we will process the applicable refund or other approved remedy.

Refunds may be issued to the original payment method whenever reasonably possible.

Depending on the payment provider, bank, or financial institution, it may take additional time for the refunded amount to appear in your account.

We do not control the processing time of third-party banks or payment providers.

12. Refund Amount

Where a full refund is approved, the refund will generally cover the amount paid for the returned product.

Where required by applicable law, eligible original standard shipping charges may also be refunded.

For example, under EU withdrawal rules, a trader generally refunds the standard delivery cost paid by the consumer, while the consumer normally bears the direct return cost unless the trader has agreed otherwise or failed to provide the required information.

If a customer selected a more expensive shipping method than the least expensive standard delivery option offered, the additional upgrade cost may not be refundable where permitted by applicable law.

13. Partial Refunds

In certain circumstances, we may offer a partial refund instead of requiring the product to be returned.

This may apply when:

The product has a minor defect
Packaging has minor damage
A small component is missing but the product remains usable
The customer agrees to keep the item
Another reasonable solution is available

Any partial refund amount will depend on the circumstances of the individual case.

14. Exchanges

We may offer exchanges where appropriate and where the replacement product is available.

If the requested replacement is unavailable, we may offer another appropriate solution, such as:

Refund
Replacement with an alternative product
Store credit, where permitted and agreed
Partial refund

Mandatory consumer rights remain unaffected.

15. Incorrect or Missing Items

If you receive an item that you did not order, or an item is missing from your order, please contact us as soon as possible.

Please provide:

Order number
Product received
Product missing or incorrectly supplied
Photographs where appropriate

After reviewing the information, we may arrange a replacement, refund, or another appropriate solution.

16. Packages Marked as Delivered

If tracking information shows that a package has been delivered but you cannot locate it, please:

Check around your delivery location
Check with household members or building management
Check with neighbors where appropriate
Contact the shipping carrier
Contact us with your order and tracking information

We may assist with a carrier investigation where appropriate.

17. Lost Packages

If a package appears to have been lost during transportation, please contact us.

We may work with the relevant carrier or logistics provider to investigate the shipment.

Depending on the result of the investigation and applicable law, we may provide an appropriate remedy, including replacement or refund.

18. Customs Refusal or Import Restrictions

International shipments may be subject to customs procedures, import restrictions, duties, taxes, or other requirements in the destination country.

Customers are responsible for complying with applicable import requirements.

If a package is returned because the customer:

Refuses to pay applicable import charges
Fails to provide required customs information
Provides incorrect shipping information
Refuses delivery
Fails to collect the package

the available refund may be affected by applicable shipping, handling, or return costs, subject to applicable law.

19. Return Deadline

Where a specific return period applies to a product or order, the deadline will be communicated in the applicable product information, order information, or customer service communication.

For statutory consumer rights, the applicable legal deadline will apply.

Customers should contact us as soon as possible after discovering a problem with an order so that we can investigate and resolve the issue efficiently.

20. Final Sale Items

Certain products may be identified as Final Sale or otherwise non-returnable.

Where an item is identified as final sale, it may not qualify for a voluntary change-of-mind return.

However, final-sale status does not remove any mandatory consumer rights relating to defective, unsafe, misdescribed, or otherwise legally non-conforming products.

21. Consumer Protection Rights

This policy is not intended to limit any mandatory consumer rights provided by applicable law.

Depending on your location, you may have statutory rights relating to:

Product conformity
Defective products
Refunds
Repairs
Replacements
Cancellation
Withdrawal
Shipping
Consumer guarantees

For example, EU consumers purchasing online generally have a 14-day withdrawal right, subject to applicable exceptions, and legal remedies for defective or non-conforming goods.

If local law provides rights that are more favorable than this policy, those rights will apply to the extent required by law.

22. Fraudulent or Abusive Returns

We reserve the right to investigate suspected fraudulent or abusive return activity.

Examples may include:

False damage claims
Repeated fraudulent refund requests
Returning a different product
Returning a product that was not purchased from us
Intentional product damage
Unauthorized use of payment methods
Abuse of promotional or refund programs

Where permitted by law, we may restrict future transactions or take other appropriate action.

23. Changes to This Policy

We may update this Refund & Return Policy from time to time.

Any changes will be posted on this page and the “Last Updated” date will be revised accordingly.

We encourage customers to review this policy before making a purchase.

24. Contact Us

If you have questions about a return, refund, exchange, damaged product, defective item, or other order-related issue, please contact us.

Yiwu Yecheng Trading Co., Ltd.
义乌市晔珵贸易有限公司

Unified Social Credit Code:
91330782MAKLUYEK1D

Address:
Room 204, Unit 2, Building 3, Houcheng Second District, Jiangdong Street, Yiwu City, Jinhua City, Zhejiang Province, China

Email:
15397557629@163.com

Website:
https://sdunb.com/

We will review your request and work with you to find an appropriate solution in accordance with this policy and applicable law.

25. Our Commitment

We want every AMNMO customer to feel confident when purchasing from us.

If something goes wrong with your order, please contact us before taking further action. Providing your order number and clear information about the issue will help us resolve the matter as efficiently as possible.

Thank you for choosing AMNMO and Yecheng.