Refund & Return Policy
Effective Date: August 25, 2024
At Liqiyue, we want you to be satisfied with your purchase. If you receive an item that is damaged, defective, incorrect, or otherwise does not meet the applicable return requirements, please contact us so that we can review your request and provide an appropriate solution.
This Refund & Return Policy applies to purchases made through https://www.sdunb.com/.
1. Return Eligibility
We generally accept eligible return requests made within 30 days of the date you receive your order.
To qualify for a return, the item should generally:
- Be unused and in its original condition
- Be returned with its original packaging, where applicable
- Include any accessories, parts, certificates, or other materials originally supplied with the product
- Not have been intentionally damaged, altered, or misused
- Be accompanied by reasonable proof of purchase
Certain collectible products may have additional return requirements because of their nature, packaging, or condition.
2. Damaged or Defective Items
We recommend inspecting your package and products shortly after delivery.
If your item arrives damaged, defective, or materially different from what you ordered, please contact us as soon as reasonably possible.
For damaged or defective items, please provide:
- Your order number
- A description of the problem
- Clear photographs of the product
- Photographs of the packaging if it was damaged during delivery
We may request additional information to help determine what happened.
After reviewing the situation, we may offer an appropriate solution, which may include a replacement, partial refund, full refund, or another reasonable resolution.
3. Incorrect Items
If you receive an item that is different from the product you ordered, please contact us before returning it.
We will review the order and provide instructions for resolving the issue.
Where the incorrect item was caused by an error on our part, we will work with you to arrange an appropriate replacement or refund.
4. Change of Mind Returns
If you simply change your mind about a purchase, you may request a return within 30 days of delivery, provided that the product meets our return requirements.
Unless otherwise required by applicable law, return shipping costs for change-of-mind returns are the responsibility of the customer.
The original shipping charge, if any, may not be refundable.
5. Collectible Items and Original Condition
Because our products are intended for collectors and enthusiasts, product condition and packaging may be important.
For collectible items, please take care when opening and handling the package.
Items that have been:
- Used
- Modified
- Damaged after delivery
- Scratched or broken through improper handling
- Missing original packaging or components
- Returned in substantially different condition
may not qualify for a full refund.
Where permitted by applicable law, any refund adjustment will depend on the condition of the returned item.
6. Non-Returnable Items
Certain products may not be eligible for return where permitted by applicable law.
Examples may include:
- Products clearly identified as final sale
- Personalized or customized products
- Items that cannot reasonably be resold for hygiene or safety reasons
- Products damaged through customer misuse
- Items returned after the applicable return period
If a product has specific return restrictions, those restrictions will be communicated on the relevant product page or at checkout where appropriate.
7. How to Request a Return
Before sending any product back, please contact us at:
Email: name9867@icloud.com
Please include:
- Order number
- Customer name
- Product name
- Reason for the return
- Photographs, where relevant
Please do not send a return to the company address unless our customer service team has provided return instructions.
We will review your request and provide the appropriate return information.
8. Return Shipping
For returns caused by a customer preference or change of mind, the customer is generally responsible for return shipping costs.
If the return is due to an incorrect, defective, or damaged item caused by an issue on our side, we will review the circumstances and may provide an appropriate shipping solution.
Customers are responsible for ensuring that returned products are packaged securely.
We are not responsible for damage that occurs because a returned item was inadequately packaged.
9. Refund Process
Once we receive and inspect an eligible returned item, we will determine whether the return meets the requirements of this policy.
If the return is approved, the applicable refund will generally be issued to the original payment method.
The time required for the refund to appear in your account may depend on your bank, card issuer, or payment provider.
We will not intentionally delay an approved refund, but processing times controlled by third-party financial institutions are outside our control.
10. Partial Refunds
In certain circumstances, a partial refund may be appropriate.
This may apply when:
- An item has been returned with minor damage
- Original components or packaging are missing
- The product has been used
- The item is returned in a condition that reduces its resale value
Any reduction will be assessed based on the actual condition of the returned product and applicable law.
11. Exchanges
If you would like to exchange an item for another product, please contact us at name9867@icloud.com.
Exchanges are subject to product availability.
If the requested replacement is unavailable, we may offer a refund or another appropriate solution.
12. Lost or Undelivered Packages
If tracking information indicates that a package has been delivered but you cannot locate it, please first check with household members, neighbors, the delivery location, and the relevant carrier.
If your package appears to be lost during transit or has not arrived within a reasonable period, contact us and we will review the shipping information and available tracking details.
The resolution of a lost shipment may depend on the shipping method, carrier investigation, destination, and circumstances of the shipment.
13. Customs and Refused Deliveries
International orders may be subject to customs procedures, import duties, taxes, or other requirements in the destination country.
If a customer refuses delivery because of customs charges, import requirements, or other customer-controlled circumstances, any refund will be handled according to the applicable circumstances and may be reduced by non-recoverable shipping or related costs, where permitted by law.
Customers are responsible for providing accurate delivery information and complying with applicable import requirements.
14. Order Cancellation
If you need to cancel an order, please contact us as soon as possible at name9867@icloud.com.
We will try to accommodate cancellation requests received before an order has been processed or shipped.
Once an order has entered processing or has been shipped, cancellation may no longer be possible. In such cases, the order may need to follow the applicable return procedure.
15. Refund Exceptions
We reserve the right to refuse a return or refund when there is reasonable evidence of:
- Fraudulent activity
- Repeated or abusive return behavior
- Intentional product damage
- Misuse of the return process
- A return that does not meet the requirements of this policy
This does not affect any mandatory consumer rights that cannot legally be excluded.
16. Consumer Rights
This policy is not intended to limit any mandatory rights or remedies available to consumers under the laws applicable to their place of residence.
Where local consumer protection law provides rights that are more favorable than this policy, those legal rights will apply to the extent required.
17. Contact Us
If you have any questions about returns, exchanges, damaged products, or refunds, please contact us:
Nanping City Jianyang District Liqiyue Trading Co., Ltd.
Brand Name: Liqiyue
Address: Room 208, 2nd Floor, Unit 1, Building 2, No. 12 Wanhui Road, Jianyang District, Nanping City, Fujian Province, China
Email: name9867@icloud.com
Website: https://www.sdunb.com/
We recommend contacting us before sending any product back so that we can provide the correct return instructions.
Effective Date: August 25, 2024